Privacy Policy
This Privacy Policy sets out how King Billy Casino (“we”, “us”, “our”, or “the Company”) collects, uses, discloses, and protects personal information provided by users (“you”, “your”, or “the User”) when accessing or using our services and website. By using our website, you consent to the terms described herein. This policy has been prepared in accordance with applicable Australian data protection laws and regulations.
1. Information We Collect
We collect personal information to provide and improve our services, comply with legal obligations, and ensure a safe and responsible gaming environment. Information collected may include, but is not limited to:
- Personal identification data (such as name, date of birth, and government-issued identification documents)
- Contact details (such as email address, phone number, and residential address)
- Account information (such as username, password, and transactional history)
- Payment information (such as payment card details, e-wallet accounts, and other financial data)
- Technical data (such as IP address, browser type, device information, referring URLs, and geolocation data)
- Correspondence records (such as customer support communications and complaint records)
2. Methods of Collecting Information
We collect personal information directly from you during account registration, while processing transactions, and through your interactions with our website and customer support. We may also obtain information from third-party service providers, identity verification services, and payment processors as required to fulfill regulatory obligations and prevent fraud.
3. Use of Personal Information
Your personal information may be used for the following purposes:
- Establishing and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Verifying your identity and ensuring compliance with legal and regulatory requirements
- Providing customer support and responding to inquiries
- Improving website functionality, security, and user experience
- Conducting responsible gambling activities and monitoring for fraudulent or suspicious behavior
- Communicating service updates, changes to terms, and other relevant information
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers and partners involved in processing payments, conducting identity verification, and supporting our business operations
- To regulatory authorities, law enforcement, government agencies, and other authorities as required by law or to protect our legal rights
- To professional advisors, such as auditors or legal representatives, as necessary for compliance or dispute resolution
- In the event of a business transfer, merger, acquisition, or sale, where your personal information may be transferred to a successor entity
All third parties with whom we share personal information are contractually obligated to maintain its confidentiality and use it solely for the purposes for which it was provided.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. Measures include encryption of sensitive data, regular security assessments, secure data storage, restricted access controls, and staff training on data protection obligations. While we strive to maintain the security of your data, transmission of information via the internet is not completely secure, and we cannot guarantee absolute protection.
6. Data Retention
Your personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, it will be securely deleted or anonymized in accordance with applicable law.
7. Your Rights
As an Australian resident, you have certain rights regarding your personal information, including the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion or restriction of your personal information, subject to legal requirements
- Object to the processing of your information in certain circumstances
- Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing prior to withdrawal
Requests to exercise these rights can be made by contacting our Data Protection Officer using the details provided below. We may require proof of identity before processing your request.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver relevant content. Cookies are small files placed on your device that enable us to recognize you and store preferences. You can manage cookie preferences through your browser settings; however, disabling cookies may affect certain website functionalities.
9. International Data Transfers
Your personal information may be transferred and processed in jurisdictions outside Australia, including countries where our service providers operate. In such cases, we take reasonable steps to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable Australian laws.
10. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any material changes will be communicated through our website or by email. Continued use of our services after such updates constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected] or via the contact form available on our website.
12. Complaints
If you believe your privacy rights have been infringed, you may submit a complaint to us using the contact details above. We will investigate and respond to your complaint in accordance with applicable laws. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is effective as of 1 June 2024 and applies to all users accessing King Billy Casino’s products and services from Australia.